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After
Sales Service & Support? |
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| Q.1 |
What are the Warranty
terms offered with your Systems? |
| A.1 |
All Microcomm products are covered
by a "Return-To-Base" Warranty for
One Year from the date of installation or
18 months from the date of despatch, whichever
is earlier. |
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|
| Q.2 |
Is "On-Site"
service available for your products? |
| A.2 |
Yes, Microcomm offers "On-Site"
service for high-value & larger products
like Networked Data Acquisition Systems or
in special cases for other products where
"On Site" service terms have been
negotiated in the Order terms. |
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| Q.3 |
Who would provide "After-Sales-Service"
to me? |
| A.3 |
For simple faults, your local
Agent, if any would provide service support.
In case your agent cannot solve your problems,
then it has to be referred to the H.O. |
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|
| Q.4 |
Do you have Regional
Service Centres? |
| A.4 |
Yes, Microcomm Group has a Regional
Support Centre in India, which caters to all
Clients in Asia and Australasia. This centre
is fully equipped to service all Microcomm
Products. |
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| Q.5 |
What is the level of
support offered by Regional Support Centres? |
| A.5 |
Regional Support Centres are
fully equipped Service Centres, which can
service all Microcomm products upto component
level if need be. All spares and consumables
are stored at these Regional Support Centres. |
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| Q.6 |
How can I buy Spares & Consumables ? |
| A.6 |
You can buy spares & consumables
for all Microcomm products either from your
nearest Regional Support Centre or from the
Head Office. |
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|
| Q.7 |
How long are the Microcomm products supported? |
| A.7 |
Microcomm would support its
products through out the life cycle of the
product. In all cases, full support is assured
for a minimum 15 years or more.. |
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|
| Q.8 |
What happens if Microcomm changes the model
& ceases production of any current model? |
| A.8 |
Microcomm would give a prior
warning to its clients whenever a model would
go out of production. This warning would be
posted on our website. Clients would be advised
to buy lifetime spares if such a situation
arises. |
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| Q.9 |
What are the terms of your RTB Warranty?
|
| A.9 |
The clients would be responsible
for sending the system back to the nearest
Microcomm Service Centre. Microcomm would
then be responsible for sending the system
back to the client after rectification. All
parts and labour charges are covered in the
Warranty. |
